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Marketplace 1

• Warranty sync for Dell (Freshservice) - User guide

Getting Started 8

• First Setup: Wrong App, First Sync and Moving from the Probe
• Microsoft Entra ID SCIM Provisioning: Application Setup Guide
• Using More Than One Microsoft Entra ID Tenant with One Freshservice Account
• Permissions Needed in Microsoft Entra ID
• How Often Does Provisioning Run?

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Mappings: Standard Fields 8

• Mapping Errors: Find the Fix by Error Message
• Invalid Field Values: Dropdown, Mandatory Field and Data Type Errors
• Mapping Custom Fields from Microsoft Entra ID to Freshservice
• Syncing Departments from Microsoft Entra ID
• How to Stop Syncing Departments

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Users and Sync 6

• Users Deactivated in Freshservice: How to Find the Cause
• Duplicate Users After an Email Change: How to Fix
• Entra ID Deactivation: Why the Email Has a Hash in Front
• How Deactivation Works, and How to Stop It
• Sync All Users or Only Assigned Users

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Troubleshooting and Errors 9

• How to Test One User with Provision on Demand
• How to Read Provisioning Logs and Find the Cause of an Error
• Microsoft Entra ID: Configure Error Notifications
• Microsoft Entra ID: Download All Provisioning Logs
• Microsoft Entra ID Provisioning Does Not Work: What to Check

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Okta 1

• Okta Provisioning for Freshservice: Common Fixes

Mappings: Advanced Fields 7

• Mapping the Location Field from Microsoft Entra ID
• Date Fields: Limits When Syncing from Microsoft Entra ID
• Microsoft Entra ID: Formatted Address
• Microsoft Entra ID: Conditional Timezone (Switch)
• Timezone and Language (Locale) in Microsoft Entra ID

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