effy

Marketplace 1

• Warranty sync for Dell (Freshservice) - User guide

Azure Entra ID: 1. Getting Started 5

• First Setup: Wrong App, First Sync and Moving from the Probe
• Microsoft Entra ID SCIM Provisioning: Application Setup Guide
• Using More Than One Microsoft Entra ID Tenant with One Freshservice Account
• Permissions Needed in Microsoft Entra ID
• How Often Does Provisioning Run?

Azure Entra ID: 2. Mappings and Fields 17

• Mapping Errors: Find the Fix by Error Message
• Invalid Field Values: Dropdown, Mandatory Field and Data Type Errors
• Mapping Custom Fields from Microsoft Entra ID to Freshservice
• Mapping the Location Field from Microsoft Entra ID
• Date Fields: Limits When Syncing from Microsoft Entra ID

View all 17

Azure Entra ID: 3. Users and Sync 6

• Users Deactivated in Freshservice: How to Find the Cause
• Duplicate Users After an Email Change: How to Fix
• Entra ID Deactivation: Why the Email Has a Hash in Front
• How Deactivation Works, and How to Stop It
• Sync All Users or Only Assigned Users

View all 6

Azure Entra ID: 4. Troubleshooting and Errors 7

• How to Test One User with Provision on Demand
• How to Read Provisioning Logs and Find the Cause of an Error
• Microsoft Entra ID: Configure Error Notifications
• Microsoft Entra ID: Download All Provisioning Logs
• Microsoft Entra ID Provisioning Does Not Work: What to Check

View all 7

General 3

• OAuth Token Expired or Not Authorized Error: How to Fix
• What the SCIM Integration Does Not Support
• Duplicate Value and 409 Conflict Errors: How to Fix

Okta 1

• Okta Provisioning for Freshservice: Common Fixes

Frequently Asked Questions 1

• Frequently Asked Questions: Microsoft Entra ID SCIM Provisioning