Azure - Deactivation Hash : effy

Entra ID Deactivation: Why the Email Has a Hash in Front Print

Created by: Archana G K

Modified on: Mon, 26 Oct, 2026 at 7:09 PM

Problem

A deactivated user's email in Freshservice now starts with a long code, for example a6a3861b32413b38a02de59b32413b3cuser@example.com.

Cause

This is expected. When a user is deleted in Microsoft Entra ID, Entra ID adds the user's objectGuid in front of the userPrincipalName and sends it to Freshservice as an update.

What it means

The user is deactivated in Freshservice. SCIM never deletes users.
Nothing needs to be fixed.

Sources

KB: How Deactivation Works, and How to Stop It

Archana is the author of this solution article.

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Entra ID Deactivation: Why the Email Has a Hash in Front Print

Problem

Cause

What it means

Sources

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