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Provision on demand sends one user to Freshservice right now, so you can test a change without waiting for the next sync. Problem You changed a mapping,...

The integration uses OAuth only. API keys and Integration Users are not supported. Problem Provisioning stopped. Microsoft Entra ID shows one of these: ...

Most provisioning problems can be solved by reading the log for the failed user. This article shows you where to find it and what the common messages mean. ...

Problem With Okta, custom fields or the manager do not sync, users are not deactivated, or a user never appears. Cause and steps 1. Custom fields do no...

Azure can notify you if there are provisioning errors. This is a standard SCIM feature of Azure, which applies to the Freshservice Provisioning as well. ...

Here is how you can get the extended log files. 1. Go to Enterprise Applications on your Azure Portal. 2. Click on Freshservice Provisioning 3. Click on “P...

Problem Users do not appear in Freshservice, or automatic provisioning does not run. Steps Go to Enterprise applications > Freshservice Provision...

Problem The provisioning log shows RedundantExport for a user. Cause This is not an error. It means the user's values in Microsoft Entra ID and Fr...

Use this guide to find the cause of a provisioning problem. Each section points to a longer article. Quick checks Token: click Test Connection. If it ...

This article has been replaced. The integration uses OAuth only. API keys and Integration Users are not supported, and you never need to share a key or toke...