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1. Getting Started 5

• First Setup: Wrong App, First Sync and Moving from the Probe
• Microsoft Entra ID SCIM Provisioning: Application Setup Guide
• Using More Than One Microsoft Entra ID Tenant with One Freshservice Account
• Permissions Needed in Microsoft Entra ID
• How Often Does Provisioning Run?

2. Mappings and Fields 19

• Mapping Errors: Find the Fix by Error Message
• Invalid Field Values: Dropdown, Mandatory Field and Data Type Errors
• Mapping Custom Fields from Microsoft Entra ID to Freshservice
• Mapping the Location Field from Microsoft Entra ID
• Date Fields: Limits When Syncing from Microsoft Entra ID

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3. Users and Sync 9

• Users Deactivated in Freshservice: How to Find the Cause
• Duplicate Users After an Email Change: How to Fix
• Duplicate Value and 409 Conflict Errors: How to Fix
• What the SCIM Integration Does Not Support
• Entra ID Deactivation: Why the Email Has a Hash in Front

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4. Troubleshooting and Errors 12

• How to Test One User with Provision on Demand
• OAuth Token Expired or Not Authorized Error: How to Fix
• How to Read Provisioning Logs and Find the Cause of an Error
• Okta Provisioning for Freshservice: Common Fixes
• Microsoft Entra ID: Configure Error Notifications

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