Steps
- Go to Enterprise applications > Freshservice Provisioning > Edit attribute mappings.
- Under Mappings, select Provision Microsoft Entra ID Users.
- In the mapping table, click Delete next to
department. - Save.
From now on, department is not synced. Microsoft Entra ID does not clear departments that are already in Freshservice. Remove those by hand.
Sources
- KB: Syncing Departments from Microsoft Entra ID