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Problem Users are missing from lists in Freshservice, or many users were deactivated, and nobody did it. Cause SCIM never deletes users. It deactivates...

Problem After a user's email changes, Freshservice has two profiles for the same person, or provisioning fails for that user with UpdateForUnconnectedE...

Problem Provisioning fails for a user with one of the following: primary_email "A user with this email address already exists." (duplicate_valu...

Problem A field does not fill in, or a feature you expect is not available. Cause These things are not part of the integration or the SCIM schema: You ...

Problem A deactivated user's email in Freshservice now starts with a long code, for example a6a3861b32413b38a02de59b32413b3cuser@example.com. Cause ...

How it works SCIM never deletes users in Freshservice. It deactivates them, and the user's ticket history stays. The deactivation is controlled by the...

Steps Go to Enterprise applications > Freshservice Provisioning > Provisioning > Settings. Set Scope: Sync all users and groups - the simp...

It looks like you are seeing an Azure-standard message “Not Effectively Entitled” or "not assigned", which means that the user is not in scope for...

This article has moved into How Deactivation Works, and How to Stop It. Short answer: the active mapping controls deactivation. To stop SCIM from deactiva...