Azure Active Directory Provisioning (SCIM) - Troubleshooting
This troubleshooting guide is intended for administrators using the Azure Active Directory Provisioning (SCIM) app with Freshservice. It covers common provisioning issues, error handling, and step-by-step configuration resolutions.
The Secret Token is what marries your account subdomain and your Freshservice API key. Therefore, if your API key is either invalidated (i.e. you reset the ...
Tue, 24 Jun, 2025 at 2:08 PM
If your “mail” and “UPN” are two separate values, and you would like the SCIM integration to use the “mail” attribute as the email address for SCIM provisio...
Tue, 24 Jun, 2025 at 2:09 PM
If you would like to sync all users, which would be the easiest, we would suggest that you set your "Scope" to "Sync all users" in the P...
Tue, 24 Jun, 2025 at 2:11 PM
We would suggest that you reset the attribute mapping. You can change it from Azure Portal -> Enterprise Applications -> Freshservice Provisioning -&g...
Tue, 24 Jun, 2025 at 2:12 PM
I understand that the Automated Provisioning does not work for you. Here are a few places that you can check: 1. Can you check if you have started the ...
Tue, 24 Jun, 2025 at 2:12 PM
You could use the Azure Expressions to skip syncing the secondary email when both the primary email and secondary email are the same. For example, if yo...
Tue, 24 Jun, 2025 at 2:13 PM
The timezone and locale/language fields are available within Azure as an easy-to-use attribute. However, please note that Freshservice has certain naming co...
Tue, 24 Jun, 2025 at 2:14 PM
It looks like you are seeing an Azure-standard message “Not Effectively Entitled” or "not assigned", which means that the user is not in scope for...
Tue, 24 Jun, 2025 at 2:16 PM
For Automatic Provisioning, Microsoft Azure will provision at a 40-minute interval. Therefore, it might take up to 40 minutes for the changes to reflect on ...
Tue, 24 Jun, 2025 at 2:18 PM
I see that Azure states “RedundantError” while trying to provision the user. This is not an error but more of an information message from Azure. The Redunda...
Tue, 24 Jun, 2025 at 2:18 PM