Azure Active Directory Provisioning (SCIM) - Troubleshooting
This troubleshooting guide is intended for administrators using the Azure Active Directory Provisioning (SCIM) app with Freshservice. It covers common provisioning issues, error handling, and step-by-step configuration resolutions.
Azure can notify you if there are provisioning errors. This is a standard SCIM feature of Azure, which applies to the Freshservice Provisioning as well. ...
Tue, 24 Jun, 2025 at 2:34 PM
You might have to leverage Azure Expression Language for the conditional timezone. There is a keyword called "Switch" which you can use. Something...
Tue, 24 Jun, 2025 at 2:35 PM
Freshservice app configuration page, beneath the Secret Token section, you can see the custom field names. You can find this from Freshservice Admin &...
Tue, 24 Jun, 2025 at 2:38 PM
Issue: Custom fields not syncing to Freshservice Steps to Resolve: Go to Azure Portal > Enterprise Applications > Freshservice Provisioning. Un...
Tue, 24 Jun, 2025 at 2:39 PM
Steps: Go to Provisioning > Edit Attribute Mappings in Azure. Click Show advanced options > Edit attribute list. Add: Name: urn:ietf:param...
Tue, 24 Jun, 2025 at 2:31 PM
The date field is a bit tricky and has a few limitations. The format expected by Freshservice is YYYY-MM-DD; however, Azure would be sending it as 2022-...
Tue, 24 Jun, 2025 at 1:06 PM
I understand you are noticing a hash in the format of a6a3861b32413b38a02de59b32413b3cmcdonald@acme.com. This is the expected behavior in Azure AD upon del...
Tue, 24 Jun, 2025 at 1:07 PM
I understand you do not want the user to be deactivated on Freshservice when they are deactivated on Azure. The highlighted field (active) in the ...
Tue, 24 Jun, 2025 at 1:21 PM
If you deactivate (soft delete) a user on Azure, on Freshservice, the user will be marked as deactivated. Please ensure that the user in question was first ...
Tue, 24 Jun, 2025 at 1:22 PM
Multiple tenants are not supported natively as the integration connects 1:1 between Azure AD and Freshservice, however, there is a workaround. On each of y...
Tue, 24 Jun, 2025 at 1:24 PM