Azure Active Directory Provisioning (SCIM) - Troubleshooting
This troubleshooting guide is intended for administrators using the Azure Active Directory Provisioning (SCIM) app with Freshservice. It covers common provisioning issues, error handling, and step-by-step configuration resolutions.
The Azure Marketplace app follows the Azure-standard approach of SCIM provisioning, you do not have to specify any permissions. The app works very similarly...
Tue, 24 Jun, 2025 at 1:30 PM
Use Azure's department and map it directly to Freshservice’s department field (no custom path needed). Please note that the integration does not cre...
Tue, 24 Jun, 2025 at 1:37 PM
I understand you are looking to not sync departments from Azure SCIM into Freshservice. This would be a simple mapping configuration. Here's how yo...
Tue, 24 Jun, 2025 at 1:40 PM
This is a known behaviour, or rather a design set forth by Azure where, when a field is set to null/empty, Azure will not trigger a request to the downstrea...
Tue, 24 Jun, 2025 at 1:45 PM
Here is how you can get the extended log files. 1. Go to Enterprise Applications on your Azure Portal. 2. Click on Freshservice Provisioning 3. Click on “P...
Tue, 24 Jun, 2025 at 1:47 PM
Here's how you can fix it. Ideally, the attribute mapping should look like this: If you cannot find the Target Attribute name "urn:iet...
Tue, 24 Jun, 2025 at 1:54 PM
To format an address using Azure Expression Language, kindly use the below expression and refer to the below screenshot for reference. Join(",&quo...
Tue, 24 Jun, 2025 at 1:57 PM
Issue: Need to sync secondary email to Freshservice. Steps to Configure: Go to Azure Portal > Enterprise Applications > Freshservice > Provision...
Tue, 24 Jun, 2025 at 2:00 PM
The list of supported language codes are: en,ar,ca,cs,cy-GB,da,de,es-LA,es,et,fi,fr,he,hr,hu,id,it,ja-JP,ko,lv-LV,nb-NO,nl,pl,pt-BR,pt-PT,ro,ru-RU,sk,sl,sv-...
Tue, 24 Jun, 2025 at 2:04 PM
In case you are noticing "Invalid Credentials" as the error message while installing the app on Freshservice, it could be possible that your API ...
Tue, 24 Jun, 2025 at 2:07 PM