If your “mail” and “UPN” are two separate values, and you would like the SCIM integration to use the “mail” attribute as the email address for SCIM provisioning, we would recommend mapping the “mail” Azure attribute to the following Freshservice attributes:
1. userName
2. emails[type eq “work”].value
You can configure the mapping from Azure AD > Enterprise Applications > Freshservice Provisioning > Provisioning. Click on Edit Attribute Mappings hyperlink in the bottom links section. Next, click on Freshservice Provisioning Mapping right under the Mapping section once you expand it.
The mapping should look like this:
1. userName
2. emails[type eq “work”].value
You can configure the mapping from Azure AD > Enterprise Applications > Freshservice Provisioning > Provisioning. Click on Edit Attribute Mappings hyperlink in the bottom links section. Next, click on Freshservice Provisioning Mapping right under the Mapping section once you expand it.
The mapping should look like this: