I understand you are looking to not sync departments from Azure SCIM into Freshservice. This would be a simple mapping configuration.

Here's how you can do it. Go to Enterprise Applications > Freshservice Provisioning > Edit Attribute Mappings. Under Mappings, select Provision Azure Active Directory Users

Now, among the list of fields in the mapping table, click on "Delete" against department. Going forward, department will not be synced for your users.


Note that Azure will not erase department associations on Freshservice for your users. The department association should be manually removed for your Freshservice users.