Issue: Need to sync secondary email to Freshservice.

Steps to Configure:

  1. Go to Azure Portal > Enterprise Applications > Freshservice > Provisioning.
  2. Click Show advanced options > Edit attribute list for Freshservice.
  3. Add the following attribute:
    Name: urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:_secondaryEmail
    Type: String
  4. Save.
  5. Go to Mappings and click Add New Mapping.
  6. Set the Source Attribute to the Azure field containing the secondary email (e.g., otherMails or mail).
  7. Set the Target Attribute to _secondaryEmail.

Note: The underscore in _secondaryEmail is required as this is a reserved Freshservice field.