Multiple tenants are not supported natively as the integration connects 1:1 between Azure AD and Freshservice, however, there is a workaround.
On each of your Azure instances, you might want to install the “Freshservice Provisioning” app from the Azure Marketplace.
1. Go to the Azure Active Directory Admin Center and sign in using one of the roles listed in the prerequisites.
2. In the left menu, select Enterprise applications. The All applications pane opens and displays a list of the applications in your Azure AD tenant.
3. In the Enterprise applications pane, select New application.
4. The Browse Azure AD Gallery pane opens.
5. Search for “Freshservice Provisioning” and proceed with the installation.
And use the same Secret Token generated by the app on Freshservice.
On each of your Azure instances, you might want to install the “Freshservice Provisioning” app from the Azure Marketplace.
1. Go to the Azure Active Directory Admin Center and sign in using one of the roles listed in the prerequisites.
2. In the left menu, select Enterprise applications. The All applications pane opens and displays a list of the applications in your Azure AD tenant.
3. In the Enterprise applications pane, select New application.
4. The Browse Azure AD Gallery pane opens.
5. Search for “Freshservice Provisioning” and proceed with the installation.
And use the same Secret Token generated by the app on Freshservice.
For example, assume you have Azure tenants AZ1, AZ2, AZ3, and Freshservice instance FS1:
1. Install the Azure SCIM Provisioning app on FS1
2. A secret token will be generated in FS1
3. Paste the generated secret token in AZ1, AZ2, AZ3
4. The sync will now happen from AZ1, AZ2, AZ3 into FS1.