Problem

The provisioning log shows RedundantExport for a user.

Cause

This is not an error. It means the user's values in Microsoft Entra ID and Freshservice are already the same, so nothing was updated. With Provision on demand, the first request often updates the user and the second one reports RedundantExport.

Steps

No action is needed. If a real change is not showing in Freshservice:

  1. Check that the value is really different in Freshservice.
  2. Make a small change to the user in Microsoft Entra ID and run Provision on demand.
  3. If many users are affected, choose Restart provisioning.

Sources

  • KB: Microsoft Entra ID Provisioning Does Not Work: What to Check
  • KB: How to Test One User with Provision on Demand