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This is a known behaviour, or rather a design set forth by Azure where, when a field is set to null/empty, Azure will not trigger a request to the downstrea...

The list of supported language codes are: en,ar,ca,cs,cy-GB,da,de,es-LA,es,et,fi,fr,he,hr,hu,id,it,ja-JP,ko,lv-LV,nb-NO,nl,pl,pt-BR,pt-PT,ro,ru-RU,sk,sl,sv-...

We would suggest that you reset the attribute mapping. You can change it from Azure Portal -> Enterprise Applications -> Freshservice Provisioning -&g...

This guide shows how to map attributes from Microsoft Entra ID to Freshservice. Microsoft's own guide: Azure SCIM Provisioning - Freshservice. Open th...

This article has moved into Mapping Custom Fields from Microsoft Entra ID to Freshservice. Short answer: in Freshservice go to Admin > Apps > Instal...

This article has moved into Mapping a Secondary Email from Microsoft Entra ID. Short answer: map _secondaryEmail with the expression IIF([mail]=[userPrinc...

You might have to leverage Azure Expression Language for the conditional timezone. There is a keyword called "Switch" which you can use. Something...

To format an address using Azure Expression Language, kindly use the below expression and refer to the below screenshot for reference. Join(",&quo...

If your “mail” and “UPN” are two separate values, and you would like the SCIM integration to use the “mail” attribute as the email address for SCIM provisio...